Frequently Asked Questions

No, we need an original signature on the application form so we can only accept original, hard copy forms to open an account.

Unfortunately not, as all due diligence documents (identification verification and residence verification) have to be received before we can finalise the account being opened and the bank account number being confirmed.

Unfortunately not, as all due diligence documents (identification verification and residence verification) have to be received before we can finalise the account being opened and the bank account number being confirmed.

We cannot accept a lease contract as a form of address verification. Suitable residence verification documents are:

• a utility bill (electricity, gas, water) that is no more than six months old (excluding mobile phone bills)
• a Bank, Building Society or Credit Card statement from a recognised financial institution (excluding store cards) that is no more than six months old
• A valid, full, UK, Isle of Man or Channel Island driving licence (if not used for confirmation of your identity)

Certified copies must state “Certified as a true copy of the original” and include:

• a date
• the certifier’s name
• the certifier's signature
• current position held
• up to date contact details (telephone number or email address)

Important information

A certified translation must be submitted where the document is not in English.

Please note a block will be applied to the account until original documents are received.

It is essential that you provide proof of your residential address, either as an original or certified copy.

Address confirmation is required for one person if the account is for a married couple living at the same address.

We need to know more about how you are going to use the account and where your overall wealth has come from because it is part of the Know Your Customer requirements of the AML/CFT legislation.